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joed06

Bluescreen on Bluestacks and Memu

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Bluescreen on Bluestacks and Memu

Hi guys, please help me, everytime I open my bluestacks or even my Memu, my pc always turned blue screen and gives me this error "Stop code: SYSTEM SERVICE EXCEPTION". I already do all the possible ways but still it's happening. It is happening on my pc this past 2 weeks already. Thank you. 

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Some more details needed.

 

Windows?? Bluestacks and Memu version??

Are your system drivers all updated?

Did you tried other BS and Memu version?

A description of your pc hardware.

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My PC is windows 10, Bluestacks and Memu is the latest version from their websites. Yes all of my system drivers are updated. Yes I also tried other BS and Memu version.

 

OS: Windows 10 Pro 64bit

Processor: Intel(R) Core(TM) i5-3337U CPU @ 1.80GHz (4 CPUs), ~1.8GHz

Memory: 4096MB RAM

 

All of my PC applications is working well. Only Bluestacks and Memu turned Blue screen.

 

Thank you for the response. :D

 

 

Edited by joed06

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Memu and newests BS version are VirtualBox based. That means the virtualization option

must be enabled on your system. If you have the knowledge, enter BIOS and make sure it is enabled.

 

An other one thing is the Hyper-V (virtualization technology) on Win10.

Read more about Here

 

Now there are some users reported that they solved their BSOD with Bluestacks issue by disable Hyper-V

Check if yours is enabled or disabled and do your tests.

Also make sure to check for latest Win updates, as it has been reported that it may be a Hyper-V compatibility mistakes by Microsoft.

 

Good luck!

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I already enable Intel Virtualization Technology on BIOS and still it gives me blue screen on my PC when I open Bluestacks. I also enable and install Hyper-V following the link that you give and also gives me the same. Is there anything else I can do? Thank you for the response. :)

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21 hours ago, joed06 said:

I also enable and install Hyper-V following the link that you give and also gives me the same.

 

Use the same guide and disable Hyper-V and test.

 

Complete uninstall bs using this guide http://support.bluestacks.com/hc/en-us/articles/206949116

Install this BS version from filehippo to make an other test.

If this version works, remove ads manually: "Just Disable 'App Sync' & 'My Bluestacks' Apps (Disable Option Is in AppInfo) To Remove Bluestacks Ads" or http://druss.co/2015/06/how-to-remove-bluestacks-ads-sponsored-apps-popup/

Edited by Spa3X
link added

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Quote

Install this BS version from filehippo to make an other test.

The "this" link didn't redirect me to the BS version you are giving me. Thank you

 

Edited by joed06

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Disable Hyper-V and test with your current version first.

If doesn't help, keep it disabled and follow the rest steps like

"Complete uninstall BS........."

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